Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your use of the website mrgreen777.uk (“Site”) and the services provided by Mr Green (“we”, “us”, “our”).
1.2. By registering an account, accessing, or using any part of the Site, you confirm that you have read, understood, and agree to be bound by these T&Cs, our Privacy Policy, Responsible Gambling Policy, and all other related policies.
1.3. If you do not accept any part of these T&Cs, you must immediately cease using the Site and services.
2. Definitions
- Player/User/You: Any individual who registers or uses the Site.
- Account: Your personal profile on the Site.
- Games: All casino, live casino, sports betting, and other gaming products offered.
- Operator: Mr Green Ltd, licensed and regulated by the UK Gambling Commission.
- Bonus: Any promotional offer including free spins, bonus funds, or other incentives.
3. Eligibility
3.1. You must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.
3.2. You are responsible for ensuring that online gambling is lawful in your country of residence.
3.3. Employees of Mr Green, its affiliates, licensees, and their immediate family members are prohibited from registering accounts or playing.
4. Account Registration and Security
4.1. Only one account per person, household, IP address, or device is permitted.
4.2. You must provide accurate, complete, and current information during registration, including full name, address, date of birth, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account.
4.4. We may verify your identity at any time and request documentation such as passport, utility bills, or payment proofs.
4.5. Accounts created with false or misleading information will be suspended or closed, and winnings may be forfeited.
5. Deposits and Withdrawals
5.1. All deposits must be made using payment methods registered in your name.
5.2. Minimum and maximum deposit and withdrawal limits apply as detailed in the Banking section on the Site.
5.3. We do not charge fees for deposits or withdrawals; however, your payment provider may apply charges.
5.4. Withdrawals will, where possible, be made to the payment method used for deposits.
5.5. Withdrawals may require identity verification before processing.
5.6. We aim to process withdrawals promptly but are not liable for delays caused by third-party providers.
6. Responsible Gambling
6.1. Mr Green is committed to promoting responsible gambling and provides tools including deposit limits, loss limits, session limits, time-outs, and self-exclusion.
6.2. If you believe you have a gambling problem, please use these tools or contact Customer Support for assistance.
6.3. For further help and advice, please visit the GAMCARE website.
7. Prohibited Conduct
7.1. You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:
- Money laundering or financing of terrorism;
- Use of bots, automated systems, or software to manipulate games;
- Cheating or game manipulation;
- Operating multiple accounts;
- Using VPNs or proxies to circumvent geographic or other restrictions;
- Sharing your Account or allowing others to play on your behalf.
7.2. We reserve the right to suspend or close Accounts and withhold winnings if misconduct is suspected.
8. Bonuses and Promotions
8.1. All bonuses and promotions are subject to specific terms and wagering requirements detailed on the Promotions page.
8.2. Abuse of bonuses, including multi-accounting or collusion, is strictly prohibited.
8.3. We reserve the right to withhold or cancel bonuses and winnings if abuse or technical exploitation is detected.
8.4. Bonuses may have expiry dates and game restrictions.
9. Fair Gaming
9.1. All games are provided by certified software suppliers and use Random Number Generators (RNGs) to ensure fairness.
9.2. We may void bets or winnings resulting from technical errors, malfunctions, or breaches of these T&Cs.
10. Liability
10.1. We are not liable for any losses or damages arising from your use of the Site, including technical failures, delays, interruptions, or errors.
10.2. Gambling involves risk; you play at your own risk, and our maximum liability is limited to the amount of your last deposit.
10.3. We are not responsible for content or security on external websites linked from our Site.
11. Data Protection and Privacy
11.1. Your personal data is collected, stored, and processed in accordance with our Privacy Policy and applicable data protection laws.
11.2. We use industry-standard security measures to protect your information.
11.3. For more details, please review our Privacy Policy.
12. Intellectual Property
12.1. All content, trademarks, logos, and materials on the Site are the property of Mr Green Ltd or its licensors.
12.2. You may not reproduce, modify, or use any content without prior written permission.
13. Account Inactivity and Fees
13.1. Accounts with no login activity for 12 months are considered inactive.
13.2. Inactive accounts may incur a monthly administration fee, deducted from your balance after prior notification.
13.3. Accounts with zero balance may be closed after prolonged inactivity.
13.4. To reactivate an inactive account, please contact Customer Support.
14. Complaints and Dispute Resolution
14.1. If you have a complaint, please contact Customer Support for resolution.
14.2. We aim to resolve complaints fairly and promptly.
14.3. If dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
14.4. All dispute communications must be submitted in writing.
15. Changes to Terms
15.1. We reserve the right to amend these T&Cs at any time.
15.2. Significant changes will be communicated via email or Site notification. Continued use after changes constitutes acceptance.
15.3. You are responsible for reviewing these T&Cs regularly.
16. Contact Information
For questions, support, or to exercise your rights under these T&Cs, please contact us:
- Email: [email protected]
- Live Chat: Available on the Site
By registering and playing at Mr Green, you confirm that you have read, understood, and agree to these Terms and Conditions.
For more information on responsible gambling and regulatory compliance, please visit the UK Gambling Commission.
