Responsible Gaming at Mr Green UK

At Mr Green, we are committed to promoting responsible gaming and ensuring that your experience with us is safe, fun, and controlled. We recognise that gambling is a form of entertainment that should never cause harm or distress. Our goal is to provide you with the necessary tools, information, and support to help you manage your play responsibly and stay in control.

Our Responsible Gaming Tools

To help you maintain a healthy gambling balance, we offer a variety of features that allow you to set personal limits and control your activity:

Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account, helping you manage your spending effectively.
Wager and Loss Limits: Define maximum amounts for stakes and losses to ensure your gameplay stays within your budget.
Session Time Limits: Choose how long you want to play during each session before being automatically logged out.
Self-Exclusion: Take a break from gambling by excluding yourself from our services for a period ranging from 24 hours to six months or longer if necessary.
Reality Checks: Receive periodic reminders about the time and money spent during your gaming sessions to help you stay aware.
Account Closure: If you decide to stop gambling permanently, you can request the closure of your account at any time.

Recognising Problem Gambling

Gambling should always be an enjoyable activity. However, if you notice any of the following signs, it may be time to seek help:

Gambling to win back losses or to make money.
Borrowing money or selling possessions to gamble.
Spending more time or money on gambling than intended.
Neglecting work, family, or social commitments due to gambling.
Feeling anxious, restless, or irritable when not gambling.
Using money needed for essentials such as rent, bills, or food to gamble.
Constantly thinking about gambling or planning your next bet.

If you recognise any of these behaviours in yourself or someone you care about, we encourage you to take action and seek support promptly.

Tips for Responsible Gambling

Set a budget before you start playing and never exceed it.
View gambling as a form of entertainment, not a way to make money.
Never gamble with money borrowed from others or intended for essentials.
Take regular breaks during your gaming sessions to stay in control.
Balance gambling with other hobbies and social activities.
Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
Use the responsible gaming tools available on our site to manage your play.

Self-Assessment and Support

If you are unsure about your gambling habits, we encourage you to take our anonymous self-assessment quiz available on your account dashboard. This tool can help you reflect on your behaviour and identify if you may be at risk.

For personalised support, our dedicated Responsible Gambling Team is available 24/7 via email at [email protected] or through Live Chat on our website.

Account Closure and Self-Exclusion Process

Temporary Self-Exclusion: You can exclude yourself from gambling activities for a minimum of 24 hours up to six months. During this period, you will be unable to access your account.
Permanent Account Closure: Should you wish to permanently close your account, please contact our Customer Support team. We will process your request promptly and assist with withdrawing any remaining funds.
Withdrawal of Funds: We recommend withdrawing any remaining balance before closing your account to ensure you have full control over your funds.
Account Reactivation: Accounts closed for reasons other than problem gambling may be eligible for reactivation upon review. However, we reserve the right to refuse reactivation to protect player welfare.

Protecting Minors and Vulnerable Players

Mr Green strictly prohibits gambling by anyone under the age of 18, in full compliance with UK law. We employ rigorous age verification procedures to prevent underage gambling.

To help protect young or vulnerable individuals, we recommend using parental control software such as Net Nanny or Qustodio. Please keep your login credentials confidential and never share your account with others.

For more information on internet safety for children, please visit Better Internet for Kids.

Support for Gambling-Related Harm

If you or someone you know is experiencing difficulties related to gambling, help is available. We encourage you to reach out to the following UK-based organisations that provide free, confidential support:

We also recommend downloading BetBlocker, a free tool that allows you to block access to gambling sites across multiple devices.

Legal Compliance and Player Protection

Mr Green operates under the strict regulations of the UK Gambling Commission (UKGC), ensuring our services meet the highest standards of fairness, transparency, and player protection. We continuously monitor player activity to identify and assist those who may be at risk of gambling-related harm.

All personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy.

Contact Us

If you have any questions or concerns about responsible gaming, please do not hesitate to contact our Responsible Gambling Team at [email protected] or via our Customer Support channels. We are here to support you and ensure your experience remains positive and safe.

Remember: Gambling should always be a source of enjoyment. Stay in control, play responsibly, and seek help if you ever feel your gambling is becoming a problem.