mrGreen Privacy Policy

At mrGreen, accessible via mrgreen777.uk, your privacy and data protection are our top priorities. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use our website and services. By accessing or using mrGreen, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

1. Data Controller

The data controller responsible for your personal information is mrGreen Limited, registered and licensed in the United Kingdom. Our registered office is at 123 Green Street, London, UK. For any questions or concerns about your data or this policy, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect various types of personal data to provide and improve our services, including but not limited to:

Full name, date of birth, and gender
Contact details such as email address, phone number, and postal address
Login credentials and account information
Payment and transaction details, including deposits and withdrawals
IP address, device identifiers, and browser information
Usage data such as your interaction with our website and games
Documents for identity verification and compliance with UK gambling laws
Special category data (e.g., health information) if voluntarily provided for responsible gambling or self-exclusion
Information from third-party sources for fraud prevention and responsible gaming measures

3. How We Use Your Personal Data

Your personal data is processed for the following purposes:

To create, manage, and maintain your mrGreen account
To verify your identity, age, and eligibility to gamble in the UK
To process deposits, withdrawals, and other financial transactions securely
To comply with UK Gambling Commission regulations, anti-money laundering (AML), and responsible gambling obligations
To communicate important updates, changes to our services, and account information
To administer promotions, bonuses, and competitions you participate in
To personalise your experience and tailor marketing communications, subject to your consent
To monitor and prevent fraud, money laundering, and other criminal activities
To analyse usage data to improve our website, services, and customer support
To generate anonymised statistics and reports for internal and regulatory purposes

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

Your explicit consent, where required (e.g., marketing communications)
Performance of our contract with you (e.g., providing gambling services)
Compliance with legal obligations imposed by UK gambling and financial regulations
Our legitimate interests, such as fraud prevention, service improvement, and ensuring platform security, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described, or as required by law. Typically, this means:

Up to five years following account closure or last activity, to comply with regulatory and tax obligations
Longer retention periods where required for ongoing investigations or self-exclusion schemes

When your data is no longer needed, we will securely delete or anonymise it.

6. Marketing Communications

With your consent, we may send you marketing offers, promotions, and updates about mrGreen and our partners. You can withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe link in our communications.

7. Cookies and Tracking Technologies

mrGreen uses cookies and similar technologies to enhance your browsing experience, ensure website functionality, and deliver personalised content and advertisements. These include:

Essential cookies necessary for website operation
Performance cookies to analyse site usage and improve performance
Functionality cookies to remember your preferences
Targeting cookies to deliver relevant marketing

You can manage or disable cookies through your browser settings; however, disabling essential cookies may affect your ability to use our services.

8. Sharing and International Transfers

We may share your personal data with trusted third parties, including:

Payment processors and financial institutions
Identity verification and fraud prevention agencies
Regulatory and law enforcement authorities as required by law
Service providers supporting our operations (e.g., IT, customer support)
Affiliated companies within the mrGreen group

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

10. Your Rights

Under UK data protection law, you have the following rights concerning your personal data:

The right to be informed about how your data is used
The right to access the personal data we hold about you
The right to rectification of inaccurate or incomplete data
The right to erasure (“right to be forgotten”) in certain circumstances
The right to restrict or object to processing where applicable
The right to data portability to receive your data in a structured, machine-readable format
The right to withdraw consent at any time without affecting prior processing
The right not to be subject to automated decision-making with legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page with an updated date. Continued use of mrGreen after changes implies acceptance of the revised policy.

12. Complaints and Regulatory Oversight

If you have any concerns about our handling of your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent regulator for data protection in the UK. Visit the ICO website at https://ico.org.uk for more information.

For responsible gambling support and advice, please visit BeGambleAware, the UK’s leading organisation promoting safer gambling.

Last updated: June 2024